1. GENERAL PROVISIONS

1.1. These General Terms and Conditions govern the rules for access to and use of the website www.zoosofia.eu (hereinafter referred to as the “Website”), owned and maintained by the Municipal Enterprise “Sofia Zoo”, UIC 0006963270721.

1.2. Administrative address: Bulgaria, Sofia, Lozenets District, 1 Srebarna Street.
Address of the Zoo: 1 Srebarna Street, Hladilnika District, PO Box 67, Sofia 1407, Bulgaria.
Contact phone: +359 878 640 375
Email: zoosofia@zoosofia.eu

1.3. By accessing and using the Website, each user accepts and agrees to comply with these General Terms and Conditions.

1.4. The Website is for informational purposes only. No ticket sales or other commercial transactions are carried out through it.

2. LEGAL STATUS AND CONTROL

2.1. The Municipal Enterprise “Sofia Zoo” is a municipal entity owned by Sofia Municipality, which exercises control over its financing, structure, and overall activities.

2.2. In its capacity as an animal breeding facility, the Zoo is supervised by the Bulgarian Food Safety Agency (BFSA).

2.3. The activities of the Zoo are carried out on the basis of a licence issued by the Ministry of Environment and Water, which monitors compliance with the regulatory requirements and ordinances related to zoological gardens in Bulgaria.

3. PURPOSE OF THE WEBSITE

3.1. The Website provides visitors with information about:

the activities and events of Sofia Zoo;

the animals and exhibitions;

educational and conservation programmes;

visitor rules;

news, publications, and contact details.

3.2. The information on the Website is for general informational purposes. The administrator takes care to ensure the accuracy and timeliness of the content but assumes no liability for possible inaccuracies or omissions.

4. COPYRIGHT

4.1. All texts, photographs, graphic elements, logos, videos, and other content on the Website are subject to copyright and related rights and are the property of the Municipal Enterprise “Sofia Zoo”, unless explicitly stated otherwise.

4.2. The use of materials from the Website is permitted solely for personal, non-commercial purposes, provided that the source is indicated. Any reproduction, distribution, public display, or commercial use without prior written consent from the Zoo is prohibited.

5. LIMITATION OF LIABILITY

5.1. The administrator does not guarantee uninterrupted or error-free access to the Website, nor that the content will always be fully up to date.

5.2. The administrator shall not be liable for:

temporary interruptions of access;

technical issues arising due to external factors;

the content of external websites to which links are provided.

5.3. The information on the Website does not constitute an official statement, legal advice, or a binding commitment on the part of the Zoo.

6. PERSONAL DATA AND COOKIES

6.1. The processing of personal data is carried out in accordance with the Privacy Policy published on the Website.

6.2. The Website uses cookies, of which users are informed through a separate Cookie Policy available in the footer of the Website.

7. VISITOR RULES

7.1. The rules of conduct and safety within the Zoo are published on the Website and are mandatory for all visitors.

8. APPLICABLE LAW

8.1. These General Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Bulgaria.

8.2. Any disputes arising in connection with the use of the Website shall be resolved by the competent Bulgarian court.

9. CONTACT DETAILS

For questions related to the use of the Website:

Phone: +359 878 640 375
Email: zoosofia@zoosofia.eu

Correspondence address: Sofia, Lozenets District, 1 Srebarna Street

Address of the Zoo: 1 Srebarna Street, Hladilnika District, PO Box 67, Sofia 1407, Bulgaria
Working hours: Monday – Friday, 08:00 – 16:30